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Locker Guest Instructions

Quick Setup

Most hotels only update the Main Message and Secondary Message. This takes about 3 minutes.

This guide helps you customize the instructions shown to guests during locker pickup.

Add an image or video

You can also add instruction media in Settings → Customizations → Locker Code Instructions Customization. Use it to show guests how to find and open the locker.

Quick reference​

FieldWhat it controlsWhere guests see it
Main MessagePrimary instructionLocker pickup screen
Secondary MessageStep-by-step guidanceLocker pickup screen
Instruction MediaImage or video showing locker stepsLocker pickup screen and email
Step-by-Step InstructionsNumbered guest steps or static notesBelow locker details

Where to find it​

Settings → Customizations → Locker Code Instructions Customization

Configuration fields​

Main Message​

The primary instruction for the guest.

  • Default: "Collect your room key from the locker"
  • Purpose: Directs the guest to the locker bank
  • Multilingual: Supports all enabled languages
  • Locale matching: Regional codes like ko-KR still show the translated locker message.

Secondary Message​

Detailed instructions for accessing the locker compartment.

  • Default: "Use the lock code to open the locker compartment to collect your key"
  • Purpose: Explains how to open the locker
  • Multilingual: Supports all enabled languages

Step-by-Step Instructions​

Optional static notes.

  • Default: Leave blank
  • Note: The system already shows the Locker Number and PIN Code
  • Placeholder example: 1. Find locker 12. 2. Enter your PIN. 3. Collect your key.

Step-by-step​

  1. Go to Settings → Customizations → Locker Code Instructions Customization.

  2. Enter your Main Message and Secondary Message.

  3. Optional: upload an image or short video that matches your locker steps.

  4. Optional: add location notes in Step-by-Step Instructions.

  5. Click Save.

    ✓ Guests see the updated text during locker pickup.

Troubleshooting​

Locker number or code missing​

What you see: The locker screen shows no locker details.

Fix:

  1. Confirm the reservation has a locker assigned.
  2. Check that Locker / Kiosk Pickup is enabled.
  3. Retry with a new check-in.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Messages do not appear after saving
  • ❌ Guests see the wrong language

Helpful to include:

  • Screenshot of the customization screen
  • Example reservation showing the issue