Set Up Your Hotel's Basic Details
Most hotels only need four settings: Hotel Name, Country, Timezone, and Property currency. This takes about 2 minutes.
Your hotel's basic details appear throughout AVA and on guest-facing documents. Getting these right ensures proper time display, regional formatting, and consistent property branding. This is the only place you should manage property currency in Streamliner. Payment settings read this value and do not own a separate currency field.
Go to: Settings → Essentials → Hotel Basic Details
What You'll Configure
| Setting | What It Controls | Guests See It On |
|---|---|---|
| Hotel Name | Property name throughout AVA | Check-in screens, emails, receipts |
| Country | Regional features and compliance | Guest forms, nationality lists |
| Timezone | All date/time displays | Confirmation times, schedules |
| Property currency | Single source for deposits and reservation payment display | Reservation cards, payment summary, deposit flow |
Step-by-Step Setup
1. Enter Your Hotel Name
Type your hotel's official business name in the Hotel Name field.
| ✓ Good Examples | ✗ Avoid |
|---|---|
| Sunset Beach Resort & Spa | sunset beach (lowercase) |
| The Grand Hotel Bangkok | Test Hotel 1 |
| Lub D Silom | My Property |
This name appears on registration cards, pre-arrival emails, and receipts. It should match your official registered business name.
2. Select Your Country
- Click the Country dropdown
- Start typing your country name to search
- Select from the list
When you pick a country, Timezone may auto-fill. Property currency only auto-fills when PMS is not authoritative.
Country enables:
- Region-specific guest form fields (e.g., TM30 for Thailand)
- Appropriate nationality and occupation lists
- The shared country search used in reservations and guest profiles
- Local compliance workflows
Can't find your country?
Try these variations:
- "United States" instead of "USA"
- "United Kingdom" instead of "UK"
- The official country or territory name in English
AVA uses one shared country list across settings, reservations, and guest profiles. Some territories now appear in search results too.
Still missing? Email success@vouch-technologies.com with your country name.
3. Choose Your Timezone
Select the timezone matching your property's local time:
| If You're In | Select |
|---|---|
| Thailand | Asia/Bangkok |
| Singapore | Asia/Singapore |
| US East Coast | America/New_York |
| US West Coast | America/Los_Angeles |
| UK | Europe/London |
| Central Europe | Europe/Paris |
| Japan | Asia/Tokyo |
| Australia (Sydney) | Australia/Sydney |
Timezone changes affect all scheduled tasks, reservation times, and reports. Coordinate with your team before changing this on a live property.
4. Review Your Property Currency
- Find the Property currency field.
- If editable, choose the currency your team uses for deposits and payment display.
- If locked as PMS-managed, update currency in your PMS instead.
- Confirm the same currency appears in reservation payment display.
- Remember that Payment settings use this value automatically.
5. Save Your Changes
-
Click Save
-
Wait for the green confirmation message
✓ "Settings saved successfully"
What Happens After Saving
| Change | Effect |
|---|---|
| Hotel Name updated | New name appears on all future guest documents |
| Country changed | Country-specific features activate immediately |
| Timezone changed | All time displays update across AVA |
| Property currency changed (Essentials-managed) | Deposit amount labels and reservation payment display use the new default after sync |
| Property currency locked (PMS-managed) | AVA keeps PMS currency authoritative on read across deposits, room types, and payment display |
Immediately visible:
- ✓ Hotel name in navigation bar
- ✓ Regional date format (MM/DD or DD/MM)
- ✓ Times in your local timezone
Quick Kiosk Setup (Optional)
If you're setting up a new property or test environment, use Quick Kiosk Setup to apply sensible defaults based on your Country and Timezone:
- Minimum guest age
- Auto check-in time
- Base language
This lets staff test the guest flow immediately without configuring every setting manually.
Troubleshooting
Times showing incorrectly
What you see: Reservation times, check-in times, or reports show the wrong hour.
Fix:
- Go to Settings → Essentials → Hotel Basic Details
- Verify your Timezone selection matches your property's actual timezone
- Click Save
- Log out and log back in
- If still incorrect, clear your browser cache and refresh
Changes not saving
What you see: Click Save but settings revert or nothing happens.
Check:
- Hotel name field is not empty
- A country is selected from the dropdown
- No validation errors appear (red text)
If all fields are valid:
- Refresh the page
- Re-enter your changes
- Click Save again
If you see "Hotel context mismatch" or "Merchant ID mismatch":
- Refresh the page
- Confirm the correct hotel is selected in the top bar
- Make the change again, then click Save
- If it still fails, log out and log back in
More help: Settings Not Saving After Switching Hotels
Timezone changes after selecting a country
What you see: The Timezone field changes after you update Country.
Fix:
- Confirm the auto-filled Timezone is correct for your property
- If needed, select the correct timezone from the dropdown
- Click Save
Currency changes after selecting a country
What you see: The Property currency field changes after you update Country.
Fix:
- Check if the field is editable or PMS-managed.
- If editable, select your preferred currency and click Save.
- If PMS-managed, update currency in PMS and wait for sync.
- Refresh Settings → Essentials and confirm the value.
Property currency is locked
What you see: You cannot edit Property currency in Hotel Basic Details.
Fix:
- Open Settings → Essentials → PMS Integration.
- Confirm your PMS is connected and sending property currency.
- Update the currency in PMS, not in AVA.
- Refresh Settings → Essentials after PMS sync.
- Check Settings → Payment to confirm the deposit amounts now use the updated currency.
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Property currency stays blank after PMS sync
- ❌ Currency is locked but PMS shows a different value
- ❌ Reservation payment currency stays wrong for over 30 minutes
Related Guides
- Payment Gateway — Configure deposit and payment collection rules
- PMS Integration — Connect your property management system
- Thailand Immigration Reports — TM30 and RR4 setup (if applicable)