Keycard Encoders Overview
Quick Setup
Choose your encoder type, connect it, then run a test card. Plan about 15 minutes.
This guide explains keycard encoding in AVA and links to setup steps. It also covers room mapping and vendor sync when your encoder supports it. Saflok also supports read-keycard requests when you use the dynamic Universal Encoder Agent session path.
Quick reference
| Task | What it does | Where you go |
|---|---|---|
| Select encoder type | Picks your lock system | Settings → Room Access → Keycard Encoding |
| Set up ACSHotel | Configures the ACSHotel hotel ID, shared Windows Agent routing, encoder records, and kiosk routing on the Kiosk page | ACSHotel Setup |
| Choose connection method | Direct vs. Windows Agent | Set Up Keycard Encoders |
| Configure encoder | Adds server, PMS, or device details | Set Up Keycard Encoders |
| Map room names (optional) | Align PMS rooms to encoder names and building and floor data | Keycard Room Mapping |
| Customize instructions | Updates guest-facing messages | Keycard Guest Instructions |
| Fix issues | Resolves encoder errors | Keycard Encoder Troubleshooting |
Where to find it
Settings → Room Access → Keycard EncodingHow keycard encoding works
- AVA confirms the guest’s room assignment.
- The kiosk or desk encoder writes the room key.
- The guest receives a physical keycard.
Supported encoder types
- Saflok (Assa Abloy) for keycard writes, plus read-keycard support on the dynamic Universal Encoder Agent session path
- Be-Tech encoder workstations with direct or Windows Agent support
- LockSDK bridge-based encoders
- GreatLocks servers
- ACSHotel Windows Agent packages
- PMS-integrated encoders (requires active PMS integration)
Before you start
- Encoder hardware is installed and powered
- Encoder software or drivers are set up
- Network access is available from kiosk or desk
- PMS integration is active (if using PMS encoders)
- ACSHotel Windows Agent package is installed on the connected Windows PC.
Next steps
- Set Up Keycard Encoders
- ACSHotel Setup
- Keycard Room Mapping
- Keycard Guest Instructions
- Keycard Encoder Troubleshooting
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ You are unsure which encoder type to select
- ❌ Encoders are offline after setup
- ❌ Keys cannot be encoded for any room
Helpful to include:
- Encoder type (Saflok, Be-Tech, LockSDK, GreatLocks, ACSHotel, or PMS)
- Screenshot of the Keycard Encoder Settings section
- Time the issue started