Skip to main content

Use Night Shift for After-Hours Tasks

Quick Setup

This takes about 1 minute. Use Night Shift when you need after-hours tools in one place.

Night Shift groups your after-hours tools under one sidebar menu. Use it to move between command center, live chat, video call settings, and alarm devices. You can also bulk-configure video-call hours, staff routing, and alarm codes across multiple hotels. Video Call now appears as two channels in bulk actions. Use Video Call (Check-in) for the kiosk and CCI entry point. Use Video Call (Chat widget) for the guest widget call icon. The old alarm page now opens the Alarm Devices tab in Settings → Communications → Video Call.

Menu ItemWhat It OpensWhen You Use It
OverviewNight Shift homeStart here for after-hours work
Command CenterCheck-ins pageReview guest activity
Live ChatGuest chat inboxReply to guests
Video CallVideo call settingsManage call alerts for both surfaces
AlarmVideo Calls → Alarm DevicesPair and test alarm devices
Bulk SettingWhat It ControlsNotes
Night windowShared start and end times for video-call hoursOvernight windows split at midnight
Video Call (Check-in)Kiosk and CCI entry pointApplies to every selected hotel
Video Call (Chat widget)Guest widget call iconApplies to every selected hotel
Vouch AVA AlarmOne or more linked alarm codesAdd codes with chips, autocomplete, or Enter
Restricted entry-point hoursGuest video-call entry pointUses the hotel's timezone
Night shift scheduleGenerated staff routing for the windowDeactivate keeps Night Shift-created schedules

Bulk Activate Night Shift​

Use bulk activation when you need the same Night Shift channels across several hotels. Use bulk deactivation when you want to turn those channels off again. On mobile, the activation sheet keeps the hotel list, toggles, alarm section, and footer separated.

  1. Open Night Shift → Overview
  2. Click Activate Night Shift or Deactivate Night Shift
  3. Search by hotel name, hotel code, or organization name
  4. Select the hotels you want to update
  5. Set the Night window start and end times, then choose the weekday chips
  6. Turn on Video Call (Check-in), Video Call (Chat widget), Chat, or Vouch AVA Alarm
  7. If you enable Vouch AVA Alarm, add one or more existing alarm codes or device names
  8. Turn on Restricted entry-point hours if you want the guest entry point to follow the same window
  9. For activation, click Send test to test one registered linked alarm
  10. Click Activate or Deactivate

✓ You see a result summary for each hotel. ✓ You see separate rows for video call surfaces, alarms, and the Night shift schedule. ✓ Each video call surface keeps its own current state unless you change it here. ✓ Activating with Vouch AVA Alarm also enables the hotel-level alarm integration. ✓ The generated Night shift schedule rings only the selected devices during the window. ✓ Deactivating turns off Night Shift-created routing, but keeps the stored weekly schedule. ✓ Hand-built Staff Schedule entries are never changed. ✓ Alarm deactivation keeps the link and disables incoming-call alarms. ✓ Deactivating a hotel with its recorded alarm code also turns off the hotel-level alarm integration.

Open Night Shift​

  1. In the sidebar, open Night Shift

  2. Choose Overview, Command Center, Live Chat, Video Call, or Alarm

    ✓ The active item stays highlighted when the page opens.

Before You Start​

Confirm these basics:

  • You are signed in with the correct property
  • You have SETTINGS.READ permission
  • You have access to the page you want to open

Troubleshooting​

Night Shift does not appear​

What you see: You do not see the Night Shift sidebar group.

Fix:

  1. Confirm you have SETTINGS.READ permission
  2. Refresh the browser
  3. Ask an admin to check your access rights

The page opens in the wrong place​

What you see: You click a Night Shift item, but it does not match the page you expected.

Fix:

  1. Use the matching item in the Night Shift menu
  2. Check whether the same page also appears in another sidebar group
  3. If you clicked Alarm, look for Alarm Devices in Settings → Communications → Video Call
  4. Keep using the highlighted item for the current page

A hotel does not appear in bulk activation​

What you see: The hotel you need is missing from the bulk modal list.

Fix:

  1. Confirm you are signed in with the correct property context
  2. Search by the hotel code or organization name
  3. Refresh the page and open Activate Night Shift again
  4. Ask an admin to confirm your hotel access if it still does not appear

Alarm IDs do not show up​

What you see: The alarm section shows no linked alarm codes.

Fix:

  1. Make sure Vouch AVA Alarm is turned on in the modal
  2. Type part of the alarm code or device name if you know it
  3. Check that the property already has linked alarm devices
  4. Use Send test only after you select a registered linked alarm

Night shift schedule does not appear​

What you see: The bulk result does not show the Night shift schedule row.

Fix:

  1. Confirm the hotel timezone is set in Settings → Essentials → Hotel Basic Details
  2. Reopen Night Shift → Overview
  3. Select the hotel again and set the Night window
  4. Add at least one alarm code or enable a video call surface
  5. Run Activate Night Shift again

One video call surface is missing after bulk activation​

What you see: The kiosk or chat widget call icon is still off after bulk activation.

Fix:

  1. Reopen Night Shift → Overview
  2. Open the bulk modal again
  3. Turn on the video call surface you need
  4. Activate the hotel again
  5. Open Settings → Communications → Video Call and confirm the same surface stayed enabled

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Night Shift never appears after a refresh
  • ❌ You cannot open a page you should have access to
  • ❌ The wrong page keeps opening from the sidebar

Helpful to include:

  • Screenshot of the sidebar
  • The page you clicked
  • The page you expected to open