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Set Up Vouch AVA Alarm

Quick Setup

If your device is ready, this usually takes about 10 minutes.

This guide helps you connect Vouch AVA Alarm to incoming video calls for your property. Open it from Settings → Communications → Video Call → Alarm Devices. The old Night Shift → Alarm page now opens this tab. The setup now starts with Android and iOS store install cards. Each card opens a QR modal with the store page and a direct link button. If your property has custom store links, the modal uses those first. Otherwise, it falls back to the public Play Store and App Store pages. If you manage several hotels, use Night Shift → Overview to activate one or more alarm codes across them. You can add or rename an optional Device name for each alarm link. The same code can show a different name in each merchant. Vouch AVA Alarm works on Android and iOS devices.

SettingWhat It ControlsWhere You See It
Install appOpens the Android or iOS store QR modalStep 1 setup card
Enable Vouch AVA AlarmTurns the integration on or offAlarm Devices tab
Alarm codeLinks one Android or iOS device to your propertyAlarm integration section
Device nameLabels the device for this merchantConnected devices table
QR pairingLets you pair or re-pair a deviceQR card in the integration section
Notification preferencesChooses which call alerts trigger the alarmAlarm integration section
Send test alarmSends a sample alarm to the paired deviceTest area in the integration section
Important

Vouch AVA Alarm only triggers for incoming video calls. It does not replace browser push notifications.

iOS background delivery

On iPhone and iPad, alarm triggers use background APNs delivery. That lets the device alert even when the app is backgrounded or closed.

Call state sync

When a call is answered, cancelled, rejected, or ended, the paired alarm device updates right away. That keeps the alert state in sync so the device can stop ringing or dismiss the notification correctly.

Multi-hotel setups

Use Night Shift → Overview when you need one or more existing alarm codes across several hotels. That flow keeps the linked codes and lets you test one registered linked alarm. When you activate Vouch AVA Alarm there, Streamliner also enables the hotel-level integration. When you deactivate a hotel with its recorded alarm code, Streamliner turns that integration off.

Staff schedules

If you use staff shift routing, assign alarm devices to each on-duty staff member. That keeps routed calls focused on the people working that shift.

Before You Start​

Confirm these basics:

  • You can edit these settings
  • You have the Android or iOS device ready and online
  • The device can scan a QR code
  • The alarm service is active for your property

Turn On the Integration​

  1. Go to Settings → Communications → Video Call

  2. Select Alarm Devices

  3. Open Vouch AVA Alarm Integration

  4. Turn on Enable Vouch AVA Alarm

  5. Click Save notification settings

    ✓ The integration stays enabled after the page refreshes.

Install the App​

  1. In Vouch AVA Alarm Integration, find Step 1

  2. Choose Android or iOS

  3. Click Get it on Google Play or Download on the App Store

  4. Scan the QR code in the modal, or open the direct store link

  5. Install the app on the device that should receive alerts

    ✓ The app store page opens for the chosen platform. ✓ The modal gives you a direct store link if scanning is awkward.

Connect the Device​

Use a new code when you are connecting a new device. Use an existing code when the same device already handles alerts for another merchant.

  1. In Vouch AVA Alarm Integration, find Step 2

  2. Click Set up new device or Use existing device code

  3. Enter an optional Device name if you want a label you recognize later

  4. Keep the code with the device until registration finishes

    ✓ You should see the code status update in the integration card. ✓ The connected devices table shows the name beside the code.

Register the Device in the App​

  1. Open the Vouch AVA Alarm app on the device

  2. Scan the QR code shown after setup, or enter the device code

  3. Wait for the pairing status to update

    ✓ The device should show as paired in Streamliner. ✓ The QR code should no longer look pending.

Rename or Clear a Device Name​

Use the edit modal when you want to change a label later. Leave the field blank to clear the stored name.

  1. In Vouch AVA Alarm Integration, find the connected devices table

  2. Click Edit device for the alarm link you want to change

  3. Update the Device name field

  4. Click Save

    ✓ The table updates with the new name. ✓ If you leave it blank, the table shows an em dash.

Choose Alarm Notifications​

  1. In Vouch AVA Alarm Integration, open Notification preferences

  2. Turn on the alerts you want to ring the alarm

  3. Click Save notification settings

    ✓ Incoming call alerts now follow your chosen preferences.

Send a Test Alarm​

  1. Open Vouch AVA Alarm Integration

  2. Click Send test alarm

  3. Confirm the alert reaches the paired device

    ✓ The device should ring or show the test alarm alert.

Troubleshooting​

What you see: The QR modal opens, but the store page does not load.

Fix:

  1. Close the modal and reopen the correct platform card
  2. Click the direct store link in the modal
  3. Confirm you chose the correct platform for the device
  4. Try again on a device with working internet

The device will not pair​

What you see: The QR code keeps failing or the code stays unpaired.

Fix:

  1. Check that the device is online
  2. Refresh the page and scan the latest QR code
  3. Create a new code if the old one was already used
  4. Try pairing again

Device name does not change​

What you see: You save a new label, but the table still shows the old one.

Fix:

  1. Reopen Edit device
  2. Check that the Device name field has the new text
  3. Click Save again
  4. Refresh the page if the table still looks stale

Test alarm does not arrive​

What you see: Streamliner says the test sent, but nothing appears on the device.

Fix:

  1. Confirm Enable Vouch AVA Alarm is on
  2. Confirm the device shows a paired status
  3. Check the device volume and notification settings
  4. Send the test alarm again

Incoming video calls do not trigger the alarm​

What you see: Browser alerts work, but the alarm stays silent for new calls.

Fix:

  1. Open Vouch AVA Alarm Integration
  2. Confirm the incoming call notification preference is on
  3. Make sure the property still has the integration enabled, especially after Night Shift deactivation
  4. Check whether the paired device was disconnected

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The device still will not pair after you create a new code
  • ❌ Test alarms do not reach the device
  • ❌ Incoming video calls still do not trigger alarms after 30 minutes

Helpful to include:

  • Screenshot of the integration section
  • Screenshot of the device pairing status
  • Time the issue started