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Security Overview

Security settings control who can complete check-in, how identities are verified, and how documents are validated.

What's Covered​

  • On-Property IP Whitelist: Limit on-property check-in to approved networks and kiosks.
  • Accepted Travel Documents: See which IDs are allowed and when passports are required.
  • ID Scan: Control whether guests scan an ID before reservation lookup in Self Check-In.
  • Facial Verification: Turn facial checks on or off, choose smile or selfie capture, and review alerts.
  • Document Checks: Enable authenticity checks and review document number warnings.
  • Main Guest Document Gate: Require the main guest to upload first before additional guest documents.
  • Document Name Overwrite: Choose whether matched document names replace the reservation guest name.
  • Document Name Matching Policy: Choose strictness for reservation-to-document name checks.
  • Last-4 Confirmation Lookup: Let guests find reservations faster in Self Check-In.
  1. Add hotel Wi-Fi and kiosk networks to the IP whitelist.
  2. Decide whether to keep ID Scan on for your self check-in flow.
  3. Choose whether guests must smile, then set facial verification thresholds.
  4. Decide whether to enable document authenticity checks.
  5. Decide whether additional guest uploads should wait for the main guest document.
  6. Decide whether matched document names should overwrite the guest name.
  7. Choose a document name matching mode for your risk profile.
  8. Train staff on how to respond to warnings and failed checks.