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PMS Connection

Connect your Property Management System (PMS) to AVA Streamliner to sync reservations automatically.

Quick Setup

Opera Cloud connections need enterpriseId in both OCIM and SSD modes. Ask Oracle for it first.

Using AVA PMS?

If you are using AVA PMS, you can skip this page and continue with the setup checklist.

Seeing "AVA" first?

In Settings → Essentials → PMS Integration, the AVA card shows first under Select PMS Provider. This is normal. Select your PMS to connect it.

Provider-specific fields

Each PMS card shows the fields that apply to that provider. Some values arrive through OAuth or deployment configuration instead of manual entry.

Provider-specific fields​

The settings page and Assisted Check-In Setup use the same provider field rules. After you select a card, AVA shows only the fields for that PMS.

ProviderEnter or confirmImportant behavior
CloudbedsConnect your Cloudbeds accountOAuth supplies the Property ID and API key.
OperaOHIP connection fieldsOHIP Enterprise ID is required in OCIM and SSD. SSD also needs username and password.
MewsAccess TokenClient Token and Client ID usually come from AVA deployment settings.
Furama iPMSBase URL, Organisation Unit, User Code, and API KeyControl Unit and Business User Code are optional.
eZeeHotel Code and Auth CodeBase URL and Use Demo Environment are optional.
AVANothingAVA uses your property settings.

Keep saved credentials safe​

AVA masks saved secret values instead of displaying them again.

  1. Leave a masked value unchanged when you save other settings.

  2. Select Edit Secret or Edit Token to replace a saved credential.

  3. For an Opera OHIP Password, leave the field blank to keep the existing password.

    ✓ AVA keeps the stored credential unless you enter a replacement.

Automatic webhook repair

When you save active pre-arrival settings, AVA checks the PMS webhook subscription in the background. If a Cloudbeds webhook is missing or broken, saving again repairs it. Mews webhook subscriptions stay managed at the integration level.

Cloudbeds webhook credentials

If Cloudbeds rejects the webhook credentials, AVA stops retrying that repair. Reconnect Cloudbeds, then save your active pre-arrival settings again.

Settings refresh after saving

After a successful PMS credential or provider change, AVA refreshes the connection across all active servers. You do not need to wait for an automatic cache timeout or restart your browser. The next PMS operation uses the new settings, even if an older refresh was still running.

Supported Systems​

PMSSync TypeSetup Time
CloudbedsReal-time10 minutes
Opera CloudReal-time15 minutes
MewsReal-time10 minutes
eZeeReal-time2 minutes
Furama iPMSReal-time10 minutes

Before You Start​

You'll need:

  • Admin access to your PMS
  • Integration access approved in your PMS provider
  • Admin access to AVA Streamliner
  • enterpriseId from Oracle for your Opera property

Time Required: 10-15 minutes

Cloudbeds Connection​

Step 1: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click Cloudbeds
  4. Click Connect Cloudbeds Account
  5. Complete the Cloudbeds authorization flow
  6. Return to AVA and confirm the status shows Cloudbeds Account Linked

Step 2: Verify Connection​

  1. Wait 2-3 minutes for sync
  2. Go to Operations View
  3. Check that bookings appear

✅ Success: You see today's reservations from Cloudbeds.

Opera Cloud Connection​

Step 1: Request OHIP Access​

  1. Contact your Oracle OPERA representative
  2. Request OHIP credentials for AVA integration
  3. You'll receive:
    • OHIP Host Name
    • Application Key
    • Hotel ID
    • Identity Management mode (OCIM or SSD)
    • Client ID
    • Client Secret
    • enterpriseId for either OCIM or SSD
    • Username and Password if you use SSD

Step 2: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click Opera
  4. Enter your OHIP credentials
    • Include enterpriseId for either identity mode
  5. Click Save
  6. Confirm status shows Opera Integration Configured

Mews Connection​

Step 1: Get Mews Credentials​

  1. Log in to Mews Commander
  2. Go to Settings → Integrations
  3. Find Vouch AVA in the marketplace
  4. Copy the Access Token
Masked values are safe

If you return later and the field looks masked, keep it and save again.

Step 2: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click Mews
  4. Enter the Access Token
  5. Click Connect

eZee Connection​

Step 1: Get Your eZee Credentials​

  1. Request your Hotel Code and Auth Code from eZee support
  2. Note any Base URL if your property uses a custom endpoint

Step 2: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click eZee
  4. Enter:
    • Hotel Code
    • Auth Code
    • Base URL (optional)
  5. Confirm Use Demo Environment is OFF for live operations
  6. Click Save

✅ Success: Status updates to "Connected."

Need more detail? See Connect eZee PMS.

Furama iPMS Connection​

Furama iPMS uses property credentials supplied by your Furama contact.

  1. Go to Settings → Essentials.

  2. Find PMS Integration.

  3. Under Select PMS Provider, click Furama iPMS.

  4. Enter the required connection details.

  5. Click Save PMS Settings.

    ✓ The status changes to Furama Integration Configured.

Need field details? See Connect Furama iPMS.

Troubleshooting​

Connection Failed​

What you see: Error message when clicking Connect

Try this:

  1. Double-check your credentials
  2. Make sure Oracle provided enterpriseId for your identity mode
  3. Make sure you have API permissions in your PMS
  4. Check your internet connection
  5. Try again in a few minutes

Reservations Not Syncing​

What you see: No reservations appear after connecting

Try this:

  1. Click Refresh in Operations View
  2. Wait 5 minutes for initial sync
  3. Check that reservations exist in your PMS
  4. Verify the connection status in Settings

Sync Delays​

What you see: Reservations are delayed

Note: Initial sync can take a few minutes depending on PMS and API load.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Required fields keep returning after you complete them
  • ❌ Your PMS remains disconnected after saving
  • ❌ Reservations do not appear after the first sync window