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Display Problems

Quick Fix

Most display issues take under 2 minutes. Start with Refresh, then check whether the message or layout changes.

Use this guide when the screen looks broken, buttons are missing, text overlaps, or a guest sees the wrong message.

What you seeWhy it happensFix
The layout looks cropped or zoomedBrowser zoom or scaling changedReset zoom to 100% and refresh the page
Text overlaps or buttons disappearThe page did not render correctlyRefresh the page and try again
A guest sees a friendly "too many requests" message during check-inAVA is handling too many requests right nowWait a moment, then try the action again
A message appears in the wrong languageThe guest language is not selected yetSwitch to the correct guest language and refresh
A protected room, access, WiFi, or guest-identity value looks changedBrowser translation or a stale page affected the displayDismiss browser translation, refresh, then verify the value

Quick fix​

  1. Reset zoom to 100% (Ctrl+0 on Windows, Cmd+0 on Mac).
  2. Refresh the page.

Clear browser cache​

  1. Clear cookies and cached files.
  2. Close the browser completely.
  3. Reopen and sign in again.

Check your browser​

  • Update to the latest version.
  • Try a different browser to confirm if the issue is browser-specific.

Check display settings​

If the layout still looks wrong, ask IT to confirm screen resolution and scaling.

Keep guest values exact during translation​

AVA translates labels while keeping critical guest values unchanged. This includes room numbers, WiFi names and passwords, and door or locker PINs. It also includes reservation IDs, confirmation numbers, guest names, and travel-document numbers.

Use AVA's language selector

Use the language control inside the check-in flow. Browser translation can still translate hotel-provided descriptive text.

What you see: A protected value looks different after translation, or unusual formatting appears.

Fix:

  1. Dismiss browser translation for the check-in page.

  2. Refresh the check-in page.

  3. Confirm the value against the PMS, lock system, or hotel record.

  4. Stop the check-in if the value remains wrong.

    ✓ Room labels may translate, but room numbers and access values remain unchanged.

Guest Sees a Busy Message​

What you see: A guest sees a message like, "We're handling a lot of requests right now."

Why this happens: AVA is temporarily rate limiting the request. The message is shown in the guest's selected language.

Fix:

  1. Wait a moment.

  2. Try the action again.

  3. If the message keeps appearing, refresh the check-in page.

    ✓ The guest should be able to continue after the request load drops.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The screen still looks broken after refresh
  • ❌ The same message keeps appearing for more than 10 minutes
  • ❌ Guests cannot continue check-in after retrying

Helpful details to share:

  • Screenshot of the message
  • Time the issue started
  • Browser name and device type