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Data Not Updating

Quick Fix

Most cases take 2-5 minutes. Start with Refresh, then check Settings if the list still looks empty.

Use this guide when reservations, room status, or guest details look out of date in AVA.

Automatic Retry

AVA now retries some short PMS read requests automatically. You may not see a one-time network error.

Cloudbeds read sharing

If several staff members ask for the same Cloudbeds data at once, AVA shares one read request. If the same Cloudbeds access error repeats, AVA pauses the next retry for a short time. The current list stays visible while the refresh finishes in the background.

What you seeWhy it happensDo this
The page shows Settings or Retry instead of reservationsPMS setup is required before the list can loadFinish PMS setup in Settings → Essentials → PMS Integration
The page says the PMS credentials were rejectedAVA cannot use the saved PMS credentialsUpdate the PMS credentials in Settings → Essentials → PMS Integration
The page shows a 429 or rate-limited messageThe PMS is throttling requestsWait for the retry time shown, then refresh and try again
The same Cloudbeds access error returns right awayCloudbeds blocked the property or permission, and AVA is backing off repeated retriesConfirm the correct Cloudbeds property, then wait a minute before refreshing
The page fails once, then works on refreshAVA retried a brief PMS network issueRefresh once
The room still looks occupied after previous guest checkoutStreamliner has not rebuilt the latest reservation snapshot yetClick Refresh again
The list looks oldThe PMS has not returned the latest data yetClick Refresh
Guest or room changes do not appearPMS sync is delayedWait a few minutes, then refresh again
Everything looks blankThe page did not finish loadingRefresh the page once

Start Here​

  1. Open the page again.

  2. Click Refresh.

  3. Check whether the newest data appears.

    ✓ Most minor delays clear after one refresh.

PMS Setup Missing or Rejected​

Use this when AVA shows a setup message instead of reservation data.

What you see: A Settings button, a Retry button, a setup-required message, or a message that the saved PMS credentials were rejected.

Why this happens: Your hotel selected a PMS, but AVA cannot use its credentials yet.

Fix:

  1. Go to Settings → Essentials → PMS Integration.

  2. Confirm the selected PMS is correct.

  3. Add the missing credentials, update the rejected credentials, or reactivate the PMS.

  4. Save your changes.

  5. Return to the reservation page.

  6. Click Retry or Refresh once.

    ✓ The page should load reservations again after PMS setup is complete.

Why refresh stops

AVA stops the automatic refresh loop when PMS setup is required. That prevents the page from reloading forever.

Force a Full Refresh​

Use this when the page still looks old after a normal refresh.

  1. Use a hard refresh.
    • Windows: Ctrl+F5
    • Mac: Cmd+Shift+R
  2. Wait for the page to fully load.
  3. Check the data again.

Check Your Connection​

  1. Open a new tab.
  2. Visit another website.
  3. If other sites are slow, switch to a more reliable connection.

Log Out and Back In​

Use this when the page still does not update.

  1. Log out from the user menu.
  2. Close the browser.
  3. Sign back in.
  4. Check the page again.

Rate Limit Recovery​

What you see: A 429 error or a rate-limited message after refresh.

Why this happens: The PMS is temporarily limiting request volume. AVA keeps the retry timing when the PMS sends one. Cloudbeds housekeeping reads stop waiting after about 10 seconds when the PMS is slow. AVA retries that read once before showing an error. If Cloudbeds returns the same access error repeatedly, AVA pauses the next retry briefly. Busy refresh work does not block check-in or room-change actions.

Fix:

  1. Wait for the retry time shown in the error.

  2. Refresh the page after that time passes.

  3. Try again once.

  4. If the error returns, wait a few minutes before retrying.

  5. If no retry time appears, wait briefly before trying again.

    ✓ AVA should load the latest data after the PMS accepts new requests.

Temporary Connection Blips​

What you see: A one-time connection error, timeout, or blank state that clears after refresh.

Why this happens: AVA retries some short PMS read requests automatically.

Fix:

  1. Refresh the page once.

  2. Try the action again.

  3. If it keeps failing, check the PMS connection.

  4. If the same error keeps returning, contact support.

    ✓ One-off glitches often clear without changing settings.

Room Still Looks Occupied​

What you see: You checked out the previous guest, but the room still shows as occupied.

Why this happens: AVA may still be showing an older reservation snapshot.

Fix:

  1. Click Refresh.

  2. Wait a few seconds for the latest PMS status.

  3. Check the room again.

    ✓ The room should update once the checkout sync completes.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The setup message stays after you save PMS credentials
  • ❌ Refresh still shows empty reservations
  • ❌ The same issue happens across multiple tabs

Helpful to include:

  • PMS provider name
  • Screenshot of the message or empty state
  • Time you last saved settings