Skip to main content

Manage Rates & Availability

Quick Setup

Most hotels can review a date range and update one rate plan in about 10 minutes.

This guide helps you review ARI availability and edit nightly rates or restrictions. Use it when the Rates & Availability page appears in Operations. If the page is missing, your property may not have ARI calendar access.

Go to: Operations → Rates & Availability

View-only mode

Some properties can open the grid but cannot edit it. You can still review availability, base rates, and restriction badges.

Quick Reference​

AreaWhat You SeeWhat You Can Do
Room type rowavailable/physical counts for each dayClick a day to toggle Stop sell
Rate plan rowBase rate plus daily override priceClick a price to edit it
Restriction badgesSS, CTA, CTD, or LOS badgesOpen Edit restrictions
Date controlsPrevious week, Window start, Next weekMove the 14-day window
Badge meanings

SS means stop sell. CTA means closed to arrival. CTD means closed to departure. LOS shows minimum or maximum stay rules.

Open the Calendar​

  1. Go to Operations → Rates & Availability.

  2. Use Window start to jump to a date.

  3. Use Previous week or Next week to move by seven days.

    ✓ The grid shows a 14-day window.

Update Availability​

  1. Find the room type row.

  2. Click the day cell with the available/physical count.

  3. Click it again to reopen the day if needed.

    ✓ A stop-sell cell turns red and shows a line-through.

Update Nightly Rates​

  1. Find the rate plan row.

  2. Click the price cell.

  3. Type the new amount.

  4. Press Enter or click away.

    ✓ The cell shows the new override price.

  5. To remove an override, click Reset to base rate.

    ✓ The price returns to the base rate.

Price styling

A bold price means an override. A muted price means the plan is using the base rate.

Update Restrictions​

  1. Find the rate plan row.

  2. Click Edit restrictions.

  3. Turn on Stop sell, CTA, or CTD as needed.

  4. Enter Minimum length of stay or Maximum length of stay when required.

  5. Click Save.

    ✓ Badges appear on the day after the save finishes.

Troubleshooting​

The page does not open​

What you see: You are sent back to the homepage.

Fix:

  1. Confirm your property supports ARI calendar access.
  2. Ask support to enable ARI support for the property.
  3. Refresh the app after support confirms the change.

Changes do not save​

What you see: The value changes back after you leave the cell.

Fix:

  1. Confirm you can edit settings in AVA.
  2. Try one cell again.
  3. Refresh the page and retry after the calendar reloads.

Prices look wrong​

What you see: A price looks muted, or the amount does not match your plan.

Fix:

  1. Check whether the cell is an override or a base-rate fallback.
  2. Click Reset to base rate if you want the base rate again.
  3. Re-enter the price if the override was incorrect.

Restriction badges do not match​

What you see: A day still shows SS, CTA, CTD, or LOS after you saved.

Fix:

  1. Reopen Edit restrictions for that day.
  2. Confirm the saved values.
  3. Save again if a field was missed.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The page still does not appear after support confirms ARI access
  • ❌ Changes keep reverting after save
  • ❌ Availability or restriction badges stay wrong after refresh

Helpful to include:

  • Screenshot of the grid
  • The room type name and date
  • The exact error message
  • Time the issue started