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id-scan

title: Control Passport Scan Booking Lookup and ID Scan sidebar_position: 5​

Control Passport Scan Booking Lookup and ID Scan

Quick Setup

Keep Passport Scan Booking Lookup on when guests should start with a passport or ID scan. Keep ID Scan on for room-list passport/ID upload and facial verification.

This guide helps you control booking lookup and document scanning in Settings → Security → Identity Verification. The two toggles are separate, so you can keep lookup on while changing room-list document upload behavior.

Quick Reference​

SettingWhat It ControlsGuest or Staff Impact
Passport Scan Booking LookupLets guests start Self Check-In with a passport or ID scanGuests go straight to lookup when on
ID ScanEnables room-list passport/ID upload after lookupGuests can use facial verification and bulk upload when on
Bulk Document UploadShows Upload All Documents in Room ListStaff can scan group passports in one session
Quick Lookup with Last 4 DigitsLets guests search with last 4 charactersAutomatically turns off when ID Scan is off
Facial VerificationCompares selfie to ID documentUnavailable when ID Scan is off

Where to Find It​

Settings → Security → Identity Verification

Turn Passport Scan Booking Lookup On​

  1. Go to Settings → Security → Identity Verification.

  2. Find Passport Scan Booking Lookup.

  3. Turn Passport Scan Booking Lookup on.

  4. Click Save Identity Verification.

    ✓ Guests can start check-in by scanning a passport or ID.

Turn Passport Scan Booking Lookup Off​

  1. Go to Settings → Security → Identity Verification.

  2. Find Passport Scan Booking Lookup.

  3. Turn Passport Scan Booking Lookup off.

  4. Click Save Identity Verification.

    ✓ Guests start on Reservation Lookup and enter a confirmation number.

Separate lookup setting

You can turn Passport Scan Booking Lookup off without turning off ID Scan. Turning ID Scan off also turns off passport scan booking lookup. Room-list passport/ID upload still follows ID Scan.

Turn ID Scan On​

  1. Go to Settings → Security → Identity Verification.

  2. Find ID Scan.

  3. Turn ID Scan on.

  4. Click Save Identity Verification.

    ✓ Bulk uploads and facial verification stay available when their own toggles are on.

Turn Bulk Document Upload On​

  1. Go to Settings → Security → Identity Verification.

  2. Find Bulk Document Upload.

  3. Turn Bulk Document Upload on.

  4. Click Save Identity Verification.

    ✓ The Upload All Documents banner and modal appear in Room List when ID Scan is also on.

Default behavior

Bulk Document Upload is on by default. If ID Scan is off, AVA hides Upload All Documents anyway.

Turn ID Scan Off​

  1. Go to Settings → Security → Identity Verification.

  2. Find ID Scan.

  3. Turn ID Scan off.

  4. Click Save Identity Verification.

    ✓ Quick Lookup with Last 4 Digits is disabled. ✓ Facial Verification controls are read-only. ✓ Upload All Documents is hidden. ✓ Guests start on Reservation Lookup and enter the confirmation number.

Dependency change

When ID Scan is off, Passport Scan Booking Lookup is also off. When ID Scan is off, Quick Lookup with Last 4 Digits is forced off. Facial Verification stays unavailable, and Upload All Documents is hidden. If Passport Scan Booking Lookup is also off, guests must enter the full confirmation number.

What Changes After You Save​

  • Passport Scan Booking Lookup on:
    • Guests start Self Check-In with a passport or ID scan.
  • Passport Scan Booking Lookup off:
    • Guests start on Reservation Lookup and use the confirmation number.
  • ID Scan on:
    • Room List can show Upload All Documents when Bulk Document Upload is also on.
    • You can use Quick Lookup with Last 4 Digits.
    • You can enable Facial Verification.
  • Bulk Document Upload on:
    • Staff can scan multiple passports in Room List.
    • The Upload All Documents banner and modal appear.
  • Bulk Document Upload off:
    • Staff upload documents one at a time.
    • Room List hides the bulk upload banner and modal.
  • ID Scan off:
    • Passport Scan Booking Lookup is also off.
    • Quick Lookup with Last 4 Digits is disabled.
    • Facial Verification controls are read-only.
    • Upload All Documents is hidden.
    • Guests start on Reservation Lookup and use the confirmation number.

Troubleshooting​

Bulk upload button is missing​

What you see: You do not see Upload All Documents in Room List.

Fix:

  1. Turn ID Scan on.

  2. Turn Bulk Document Upload on.

  3. Click Save Identity Verification.

  4. Refresh Room List and try again.

    ✓ The bulk upload banner appears above the room cards.

Guests start on confirmation lookup​

What you see: Self Check-In opens Reservation Lookup instead of a passport scan.

Fix:

  1. Turn ID Scan on.

  2. Turn Passport Scan Booking Lookup on.

  3. Click Save Identity Verification.

  4. Start a new Self Check-In session and try again.

    ✓ Guests can start with a passport or ID scan again.

Separate room-list upload

If you only want room-list passport/ID upload, keep ID Scan on and leave Passport Scan Booking Lookup off.

Last-4 lookup toggle is disabled​

What you see: You cannot edit Quick Lookup with Last 4 Digits.

Fix:

  1. Turn ID Scan on.
  2. Click Save Identity Verification.
  3. Reopen the section and edit Quick Lookup with Last 4 Digits.

Facial verification controls are read-only​

What you see: Facial verification mode and thresholds are disabled.

Fix:

  1. Turn ID Scan on.
  2. Click Save Identity Verification.
  3. Reopen Identity Verification and enable Facial Verification again if needed.

Guests still start with full confirmation number​

What you see: Self Check-In starts with full confirmation lookup.

Fix:

  1. Confirm ID Scan is on.
  2. Click Save Identity Verification.
  3. Start a new Self Check-In session and test again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ ID Scan changes do not apply after saving
  • ❌ Last-4 lookup stays disabled after enabling ID Scan
  • ❌ Facial verification does not re-enable with ID Scan on

Helpful to include:

  • Screenshot of Identity Verification
  • Time the issue started