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Allow Last-4 Confirmation Lookup

Quick Setup

Turn this on to let guests find reservations faster in Self Check-In. This takes about 1 minute.

This guide helps you let guests search with only the last 4 characters of a confirmation number.

Go to: Settings → Security → General Settings

Quick Reference​

SettingWhat It ControlsWhen to Use It
ID ScanKeeps last-4 lookup available in Self Check-InKeep on if you want to use last-4 lookup
Quick Lookup with Last 4 DigitsAllows last-4 search in Self Check-InGuests struggle with long confirmation numbers
OHIP fallbackRecovers some reservations from an existing AVA record when the bulk list misses themUse when Opera reservations should still be searchable by last 4
Save General SettingsSaves your changeAfter you update the toggle

Turn On Last-4 Lookup​

  1. Go to Settings → Security → General Settings

  2. Make sure ID Scan is On

  3. Find Quick Lookup with Last 4 Digits

  4. Toggle it On

    ✓ Guests can search using the last 4 characters during Self Check-In.

  5. Click Save General Settings

    ✓ A success message appears.

Turn Off Last-4 Lookup​

  1. Go to Settings → Security → General Settings

  2. Find Quick Lookup with Last 4 Digits

  3. Toggle it Off

  4. Click Save General Settings

    ✓ Guests must enter the full confirmation number.

How It Works​

  • This setting applies only to Self Check-In.
  • ID Scan must be on to use this setting.
  • Guests can enter the last 4 characters of the confirmation number.
  • If more than one reservation matches, the guest must enter the full number.
  • On Opera OHIP, AVA can also recover a reservation from an existing AVA record when the bulk list misses it.
  • This fallback happens automatically and does not change other PMS behavior.
Dependency with ID Scan

If ID Scan is off, this toggle is disabled and guests must use the full confirmation number.

Default setting

This toggle is on by default for new properties.

Troubleshooting​

Guests still have to enter the full number​

What you see: Guests are prompted for the full confirmation number.

Fix:

  1. Check if multiple reservations share the same last 4 characters
  2. Ask the guest to enter the full confirmation number

Guests cannot find a reservation with last 4 characters​

What you see: Search shows no results.

Fix:

  1. Confirm Quick Lookup with Last 4 Digits is on
  2. Confirm ID Scan is on
  3. Confirm the guest is using the Self Check-In link
  4. Ask the guest to try the full confirmation number

OHIP reservations still miss the lookup​

What you see: An Opera reservation still does not appear after a last-4 search.

Fix:

  1. Ask the guest to try the full confirmation number.
  2. Refresh the Self Check-In session and try again.
  3. Confirm the reservation exists in Opera and is synced to AVA.

Last-4 toggle is disabled​

What you see: You cannot change Quick Lookup with Last 4 Digits.

Fix:

  1. Turn ID Scan on.
  2. Click Save General Settings.
  3. Reopen General Settings and try again.

Staff search behavior is unchanged​

What you see: Staff search still requires the full confirmation number.

Fix:

This is expected. Last-4 lookup applies only to Self Check-In.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Guests still cannot find reservations after using the full number
  • ❌ The toggle does not save after multiple tries
  • ❌ You see error messages after saving

Helpful to include:

  • Screenshot of the General Settings section
  • The confirmation number pattern (mask the full number)
  • Time the issue started