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Configure Confirmation Suffix Lookup

Quick Setup

Turn this on and choose 4–10 characters for faster, safer Self Check-In lookup. This takes about 2 minutes.

This guide helps you configure how many trailing confirmation characters guests must enter. The default is 4 characters, and guests must enter the exact configured count.

Go to: Settings → Security → General Settings

Quick Reference​

SettingWhat It ControlsWhen to Use It
ID ScanKeeps last-4 lookup available in Self Check-InKeep on if you want to use last-4 lookup
Quick Lookup with Confirmation Number SuffixAllows suffix search in Self Check-InGuests struggle with long confirmation numbers
Number of characters guests must enterSets the required suffix length from 4–10Use more characters when suffixes often collide
OHIP fallbackRecovers some reservations from an existing AVA record when the bulk list misses themUse when Opera reservations should still be searchable by last 4
Save General SettingsSaves your changeAfter you update the toggle

Turn On Last-4 Lookup​

  1. Go to Settings → Security → General Settings

  2. Make sure ID Scan is On

  3. Find Quick Lookup with Confirmation Number Suffix

  4. Toggle it On

    ✓ Number of characters guests must enter appears.

  5. Enter a whole number from 4 to 10 in Number of characters guests must enter

    ✓ Guests must enter exactly that many trailing characters.

  6. Click Save General Settings

    ✓ A success message appears.

Turn Off Last-4 Lookup​

  1. Go to Settings → Security → General Settings

  2. Find Quick Lookup with Confirmation Number Suffix

  3. Toggle it Off

  4. Click Save General Settings

    ✓ Guests must enter the full confirmation number.

How It Works​

  • This setting applies only to Self Check-In.
  • ID Scan must be on to use this setting.
  • The default suffix length is 4 characters.
  • You can set the suffix length from 4 to 10 characters.
  • Guests must enter exactly the configured number of trailing characters.
  • A longer suffix reduces matches with other reservations arriving in the same window.
  • If more than one reservation matches, the guest must enter the full number.
  • If the unique reservation is checked in or due out, the guest must enter the full number.
  • On Opera OHIP, AVA keeps paging while Opera says more results exist.
  • Short pages no longer stop lookup early when Opera returns hasMore: true.
  • AVA can still recover a reservation from an existing AVA record when the bulk list misses it.
  • This fallback happens automatically and does not change other PMS behavior.
Dependency with ID Scan

If ID Scan is off, this toggle is disabled and guests must use the full confirmation number.

Default setting

This toggle is on by default for new properties.

Troubleshooting​

Guests still have to enter the full number​

What you see: Guests are prompted for the full confirmation number.

Fix:

  1. Check if multiple reservations share the configured suffix
  2. Ask the guest to enter the full confirmation number

Guests cannot find a reservation with the configured suffix​

What you see: Search shows no results.

Fix:

  1. Confirm Quick Lookup with Confirmation Number Suffix is on
  2. Confirm ID Scan is on
  3. Confirm the guest is using the Self Check-In link
  4. Confirm the guest entered exactly the configured number of characters
  5. Ask the guest to try the full confirmation number

OHIP reservations still miss the lookup​

What you see: An Opera reservation still does not appear after a last-4 search.

Fix:

  1. Ask the guest to try the full confirmation number.
  2. Refresh the Self Check-In session and try again.
  3. Confirm the reservation exists in Opera and is synced to AVA.
  4. If it still does not appear, confirm Opera shows the same confirmation number.

Last-4 toggle is disabled​

What you see: You cannot change Quick Lookup with Confirmation Number Suffix.

Fix:

  1. Turn ID Scan on.
  2. Click Save General Settings.
  3. Reopen General Settings and try again.

Suffix length does not save​

What you see: The suffix length returns to its previous value or shows an error.

Fix:

  1. Enter a whole number between 4 and 10.

  2. Confirm Quick Lookup with Confirmation Number Suffix is on.

  3. Click Save General Settings.

  4. Reopen General Settings and verify the saved value.

    ✓ Values below 4, above 10, or containing non-numeric characters are rejected.

Staff search behavior is unchanged​

What you see: Staff search still requires the full confirmation number.

Fix:

This is expected. Last-4 lookup applies only to Self Check-In.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Guests still cannot find reservations after using the full number
  • ❌ The toggle does not save after multiple tries
  • ❌ You see error messages after saving

Helpful to include:

  • Screenshot of the General Settings section
  • The confirmation number pattern (mask the full number)
  • Time the issue started