Log Filters and Search
Start with Date (last 7 days by default) and Search. You can find most reservations in under 30 seconds.
This guide helps you narrow results in Command Center.
Go to: Main Menu → Command Center
Quick Reference
| Filter | What it controls | Best for |
|---|---|---|
| Search | Matches room number, confirmation number, external booking ID, guest name, phone number, partial payment amounts, or payment identifiers | Finding a specific reservation fast |
| Sort by | Latest Activity, Last Update, Created Date, Arrival Date | Seeing the newest activity first |
| Date | Start and end date (defaults to the last 7 days) | Limiting long history lists |
| Check-In Status | Completed, Incomplete, Failed | Finding stuck check-ins |
| Check-Out Status | Completed, Incomplete, Failed | Finding stuck check-outs |
| Check-in Method | Pre-arrival, Self Check-in, Assisted Check-in | Filtering by how the guest checked in |
On iPad-sized screens and narrow desktops, the filter bar keeps the date range on its own row. The remaining filters stay underneath so labels do not truncate. This two-section layout stays in place on wide desktops.
Use search
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Enter a name, room number, confirmation number, external booking ID, or payment amount in Search.
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You can type partial payment amounts while you search.
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Wait for the list to refresh.
✓ The Status list updates automatically.
Search by payment amount
Use this when you know the amount shown in the Payment column.
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Type the amount as shown, with or without commas.
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You can stop after any digit while the amount is still forming, like
64,645,645.,645.0, or645.00. -
For grouped reservations, use the total shown across all rooms.
✓ The search matches Direct sale, Pre-authorisation, Captured, and Total paid amounts. ✓ Long numeric reservation and payment IDs still match through the normal identifier path.
Filter by date
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Select Date.
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Pick a Start and End date.
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Select Clear Dates to remove the range.
✓ The list updates to the new time window.
Filter by status
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Open Check-In Status or Check-Out Status.
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Select Completed, Incomplete, or Failed.
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Use Select All to toggle everything on or off.
✓ Only matching reservations remain in the list.
Status meanings:
- Completed: All required steps finished.
- Incomplete: The reservation is still in progress or pending.
- Failed: At least one step failed.
Filter by check-in method
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On the Status tab, use Check-in Method.
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Choose Pre-arrival, Self Check-in, or Assisted Check-in.
✓ The list narrows to the selected method. ✓ On phones, the filter buttons appear in a 2-column grid so the labels wrap cleanly.
Notes about filters
- Filters apply to the Status tab.
- The Analytics tab only uses the Date range.
- The Live tab always shows the last 15 minutes of kiosk sessions.
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Filters return no results for known reservations
- ❌ Searches time out or never refresh
- ❌ The page errors after applying filters
Helpful to include:
- Search term used
- Date range selected
- Screenshot of the filter bar