Log Filters and Search
Start with Date (last 7 days by default) and Search. You can find most reservations in under 30 seconds.
This guide helps you narrow results in Command Center.
Go to: Main Menu → Command Center
Quick Reference
| Filter | What it controls | Best for |
|---|---|---|
| Search | Matches room number, confirmation number, external booking ID, guest name, or phone number | Finding a specific reservation fast |
| Sort by | Latest Activity, Last Update, Created Date, Arrival Date | Seeing the newest activity first |
| Date | Start and end date (defaults to the last 7 days) | Limiting long history lists |
| Check-In Status | Completed, Incomplete, Failed | Finding stuck check-ins |
| Check-Out Status | Completed, Incomplete, Failed | Finding stuck check-outs |
| Check-in Method | Pre-arrival, Self Check-in, Assisted Check-in | Filtering by how the guest checked in |
On iPad-sized screens and narrow desktops, the filter bar keeps the date range on its own row. The status and sort controls stay underneath so labels do not truncate. On very wide desktops, the toolbar returns to one compact row.
Use search
-
Enter a name, room number, confirmation number, or external booking ID in Search.
-
Wait for the list to refresh.
✓ The Status list updates automatically.
Filter by date
-
Select Date.
-
Pick a Start and End date.
-
Select Clear Dates to remove the range.
✓ The list updates to the new time window.
Filter by status
-
Open Check-In Status or Check-Out Status.
-
Select Completed, Incomplete, or Failed.
-
Use Select All to toggle everything on or off.
✓ Only matching reservations remain in the list.
Status meanings:
- Completed: All required steps finished.
- Incomplete: The reservation is still in progress or pending.
- Failed: At least one step failed.
Filter by check-in method
-
On the Status tab, use Check-in Method.
-
Choose Pre-arrival, Self Check-in, or Assisted Check-in.
✓ The list narrows to the selected method. ✓ On phones, the filter buttons appear in a 2-column grid so the labels wrap cleanly.
Notes about filters
- Filters apply to the Status tab.
- The Analytics tab only uses the Date range.
- The Live tab always shows the last 15 minutes of kiosk sessions.
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Filters return no results for known reservations
- ❌ Searches time out or never refresh
- ❌ The page errors after applying filters
Helpful to include:
- Search term used
- Date range selected
- Screenshot of the filter bar