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How to View a Guest Bill

Quick Setup

Use View Guest Bill in Command Center → Status. Most bills open in under 30 seconds.

This guide helps you open a guest bill so you can confirm charges during check-out.

Go to: Main Menu → Command Center

Quick Reference​

ActionWhat it showsWhere it appears
View Guest BillBill details and chargesStatus tab actions
Guest Bill panelGuest, stay, totals, bill itemsModal window
No bill items foundEmpty charges listBill items table
Capability-based availability

View Guest Bill appears when your PMS integration reports billing support. Opera currently reports this capability. For Opera, AVA reads folio window 1 only. Charges in later Opera windows do not appear here. Other PMS integrations may use different billing details. Room-charge classification follows Opera's folio rules. Only exact Room Charge or Room Charges descriptions count as room charges by default. Room service, supplements, damage fees, and unknown revenue usually appear under Extras.

Step-by-Step: Open a Guest Bill​

  1. Open Command Center.

  2. Stay on the Status tab.

  3. Find the reservation you need.

  4. Select View Guest Bill.

    • On desktop, use the action button on the reservation row.
    • On phones, use the action row under the reservation card.

    ✓ The Guest Bill panel opens.

What You See in the Guest Bill​

  • Reservation: Confirmation number and reservation ID
  • Guest: Name and contact details
  • Stay: Arrival date, departure date, room, and status
  • Totals: Grand total for the stay
  • Bill Items: Charges table from Opera folio window 1, with code, description, time (hotel timezone), quantity, and amount

ℹ️ If there are no charges yet, you will see "No bill items found."

Troubleshooting​

View Guest Bill button is missing​

What you see: View Guest Bill does not appear on the reservation.

Fix:

  1. Confirm your PMS is connected and reports billing support.
  2. Stay on the Status tab and refresh the page.
  3. Contact support if your PMS is connected and the button is still missing.

Guest bill does not open​

What you see: The panel stays blank or closes.

Fix:

  1. Refresh the page.
  2. Open the same reservation again.
  3. Try another reservation to confirm bills load.

Bill items are missing​

What you see: "No bill items found," or the total looks lower than your PMS bill.

Fix:

  1. Confirm charges are posted in your PMS.
  2. If you use Opera PMS, confirm the charges are in folio window 1.
  3. Open the bill in Opera directly if the charges are in a later folio window.
  4. Wait 1-2 minutes and reopen the bill.
  5. Contact support if window 1 still looks empty.

Bill item times look incorrect​

What you see: Bill item times look hours ahead or behind.

Fix:

  1. Go to Settings → Essentials → Hotel Basic Details.
  2. Confirm your Timezone matches your property.
  3. Refresh Command Center and reopen the bill.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The bill never loads after a refresh
  • ❌ Charges are missing after PMS updates
  • ❌ The wrong guest bill appears

Helpful to include:

  • Confirmation number
  • Room number
  • Time the issue occurred

📸 TODO: Add a screenshot of the Guest Bill panel from the Status dashboard.